Customs Control Policy

Customs Control Policy

When making an international, national, or regional shipment, it is crucial that our customers understand the restrictions and conditions associated with customs control. Our company assumes no responsibility for customs expenses that may arise during the import process. Costs related to taxes, duties, or any expenses derived from the entry of the package into another country will be the sole responsibility of the recipient.

In the event that a package is not collected within the time limits established by customs and is returned to its origin, our policy clearly stipulates that there will be no right to a refund of the payment made, as additional management expenses will be generated. These expenses may include return shipping fees and administrative costs, which will also be assumed by the recipient.

We strongly recommend that all our customers check the customs regulations of the destination before proceeding with an order, thus ensuring they are informed about any possible additional charges. This precaution will help avoid inconveniences and unwanted situations that could affect the receipt of your products. We appreciate your understanding and cooperation in this important matter.