Terms and Conditions
Terms and Conditions
These are our terms and conditions for the use of our website www.jovisur.es and for the purchase of products through the website.
If you have any questions about these terms, please contact us using the contact form.
The terms and conditions contained herein, along with any notices or conditions in other areas of this website, will govern the use of this website by clients. Please note that Multiservicios Jovisur may make changes to or remove parts of this website at any time without any liability to clients for such changes. Multiservicios Jovisur reserves the right to change these terms and conditions in the future without specifically informing clients; continued use of the website or placing orders after the application of such changes is considered acknowledgment and acceptance.
A contract between the customer (you) and us will only come into effect after your order has been processed and shipped.
When you, as a customer, place an order through this website, you certify that:
- He/She is not a minor and is not legally incapacitated to sign a binding contract.
- The personal data you provide to us upon registration is completely accurate and complete.
- It does not use a false name or the name of any other person or organization that is not authorized to use it.
Placing an order
By placing your order, you agree to these terms and conditions, and it is important that you have read them before formalizing your order.
Order cancellation
As a customer, you can cancel an order within 14 days, and we will refund the amount of your order to the account from which you originally paid.
Order acceptance
When you place an order, you will receive an order confirmation at the email address provided during checkout, containing information about the contents and price of your order.
Delivery
As a buyer, you are free to choose between the delivery options mentioned and relevant at the time of ordering. Multiservicios Jovisur assumes no responsibility for any damage that may occur during transport or caused by delays beyond its control:
- Pick up at the store or have it delivered by jovisur.
Return policy
Multiservicios Jovisur accepts returns within 14 days if the products have not been used, modified, washed, or handled in any other way. Products must be returned in their original packaging.
No products can be returned to Multiservicios Jovisur without the prior written consent of Multiservicios Jovisur, and all returns are subject to a return fee.
Responsibility
We strive to make the information on this website as accurate as possible, but we offer no guarantees, either explicit or implicit, regarding its accuracy. We also offer no guarantees regarding the use of this website, and it is your responsibility to ensure that your own equipment is protected against viruses or other external factors.
Your rights are protected by the Sale of Goods and Supply of Services Act 1980 and also by the Consumer Protection Act 2007, in relation to which you are a consumer. Nothing on this website will affect your rights as stipulated by applicable law.
Exclusion
If any of these terms and conditions are found to be void, illegal, or unenforceable for any reason, that term or condition shall be deemed excluded from the remaining terms and conditions, which shall remain valid and enforceable.
If any provision of these terms and conditions is illegal, void, or unenforceable for any reason, that provision shall be deemed severed and shall not affect the validity or applicability of the remaining provisions.
Shipping Policy and Customs Control
When making an international shipment, it is essential that customers understand the restrictions and conditions related to customs control. First of all, it is important to emphasize that our company is not responsible for any customs expenses that may arise during the import process. The costs associated with taxes, tariffs, or any expenses derived from the package entering another country are the sole responsibility of the recipient.
Likewise, if a package is not collected within the timeframes established by customs and returns to its origin, our policy clearly stipulates that there will be no right to a refund of the payment made, as additional handling costs will be incurred. These costs may include, but are not limited to, return shipping fees and administrative costs.
We recommend that all our customers check the customs regulations of the destination country before placing an order, ensuring they are informed about any possible additional charges. This will avoid inconveniences and undesirable situations that could affect the receipt of your products. We appreciate your understanding and cooperation in this matter.