Data Protection Policy

Information Document on Law 2016/679 - General Data Protection Regulation (GDPR).

Dear customers,

We are writing to you to provide relevant information about Law 2016/679, known as the General Data Protection Regulation (GDPR), which establishes a regulatory framework for the protection of personal data of citizens of the European Union. This law, which came into force on May 25, 2018, has the main objective of strengthening and unifying the protection of personal data, as well as ensuring greater transparency in the processing of personal information.

Multiservicios Jovisur SL, with CIF B75463091, is committed to the strict compliance of these regulations, ensuring maximum protection and privacy of our clients' and users' data. In this regard, it is important to note that we never transfer or share any personal data with third-party companies without the explicit consent of the interested parties. The trust our clients place in us is paramount, and therefore we adopt all necessary measures to safeguard their personal information.

The GDPR grants individuals several fundamental rights in relation to their personal data. These rights include:

1. Right of access: Interested parties have the right to obtain confirmation as to whether or not their personal data is being processed, and if so, to access their data and receive information about the purpose of the processing, the categories of data processed, the recipients to whom their data has been or will be communicated, among other aspects.
2. Right to rectification: Individuals may request the correction of inaccurate or incomplete data concerning them.
3. Right to erasure (right to be forgotten): Data subjects may request the deletion of their personal data when it is no longer necessary for the purposes for which it was collected, among other circumstances.
4. Right to restriction of processing: In certain situations, individuals have the right to request that the processing of their personal data be restricted.
5. Right to data portability: Allows data subjects to receive their personal data in a structured, commonly used, and machine-readable format, and to transmit it to another data controller.
6. Right to object: Individuals may object to the processing of their personal data in certain circumstances, including direct marketing.

For any questions related to data processing, or if you wish to exercise any of your rights established under the GDPR, we invite you to contact us via the email address: info@jovisur.com. Our team will be available to address your concerns and provide the necessary assistance.

We appreciate your attention and reiterate our commitment to the security and privacy of your personal data.

Sincerely,
Jovisur Multiservices SL
CIF B75463091

How do we use your personal information?

In general, we use Order Information to fulfill any orders placed through or on the Site (including processing your payment information, arranging for shipping, and providing invoices and/or order confirmations). In addition, we use Order Information to:

• To communicate with you;
• Analyze orders to detect potential risk or fraud; and
• When appropriate, based on the preferences you have shared with us, to provide you with information or advertising related to our products or services.

We process your information to fulfill the contracts we have entered into with you (for example, if you place an order through the Site), or to satisfy our legitimate business interests mentioned above.

We use the Device Information we collect to help us detect potential risks and fraud (in particular, your IP address) and, more generally, to improve and optimize our site (for example, by analyzing how our customers browse and interact with the Site and to assess the success of our marketing and advertising campaigns).

Share your personal information

We share your personal information with third parties to help us use your personal information, as described above. For example, we use Google Analytics to help us understand how our customers use the Site.

We may share information with contracted service providers who assist with parts of our business operations. Our contracts dictate that these service providers only use your information in connection with the services they provide to us and not for their own or additional benefit.

Finally, we may also share your personal information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, and/or other legal request for information that we receive, or to protect our rights.

International information transfer

We may transfer information collected about you to third parties acting on our behalf who are located in countries outside the European Economic Area ("EEA") or countries that the European Commission considers to have satisfactory data protection. These third countries may not offer the same level of protection for the information collected about you, although we will at all times continue to collect, store and use your information in accordance with this Privacy Policy and applicable data protection legislation. We will ensure that we only share data with those organizations that comply with an adequate level of data protection in accordance with applicable data protection legislation and that satisfactory contractual agreements are in place with such parties.

Your rights.

If the GDPR is applicable in your case, you have the right to access the personal information we have about you and to request that your personal information be modified, updated, or deleted; you have the right to request the cessation of the processing of your data, to object to profiling activities and exclusively automated processing, as well as to request that we restrict the processing of your personal data and/or to request that your data be transferred to a third party (data portability) under certain circumstances. If you wish to exercise this right, please contact us using the contact information below.

You have the right to withdraw your consent to the processing of your data at any time if the processing is based on your consent, and you can do so by contacting the Data Protection Officer (DPO) at the address indicated: info@jovisur.es

You also have the right to lodge a complaint with the relevant data protection authority.

The relevant authority for each country can be found on the European Commission's website .

Data retention

When you place an order through the Site, we will retain your order information for as long as necessary to provide you with our services or for as long as required by relevant laws. After this period, your personal data will be deleted.

Changes

We may occasionally update this Privacy Policy to reflect, for example, changes in our practices, or for other operational, legal, or regulatory reasons.

Contact Us

For more information about our privacy practices, if you have questions, or if you wish to file a complaint, please contact us via the contact form.